I ordered a treadmill from Amazon on 11.29.09. It was delivered on 12.9.09, and a week after the delivery I moved to a new place. That’s when I assembled the treadmill and realized it was not working. The display was OK, the timer was counting down, but the belt was not moving. So here’s what I’ve been doing the last couple of months.
Dec 29, 09:
I call Amazon and talk to Devine C. but am told that I cannot have it replaced because I’ve changed my address since the delivery. I should call the manufacturer and try to get it fixed. I call Merit Fitness about 3 times but due to the high number of calls, I am asked to leave a message and am reassured that I will be contacted within 24hrs. I am not.
Late Dec – early Jan:
I keep calling.
Early Jan:
Someone finally answers. One hour on the phone explaining what is working and what’s not. The representative says that they will send me some parts and have a technician in my region contact me within a week.